Plans, limits & your data

Plans are sized by mailable subscribers—readers you can actually send to. The details worth knowing:

What counts

• Active subscribers count against your plan's cap.
• Unsubscribed, bounced, and complained contacts are free—they cost us nothing and protecting that history protects you, so we never make you choose between your cap and your suppression list. Import everything.

At the cap

When an import or signup would pass your cap, it's stopped and tells you why—nothing is silently dropped, and existing readers are never affected. Upgrading from Account settings takes effect immediately.

Sending volume has a generous fair-use allowance scaled to your plan; a normal newsletter cadence (even weekly to your whole list) fits comfortably.

On Scale, if a launch overruns that allowance you can keep sending for 30 days after you first pass it, up to 20% more emails. Extra sends past the included allowance bill at $2 per 10,000 on your next monthly invoice. After those 30 days or the 20% buffer, sending pauses until the allowance resets on the 1st (UTC). Scale is the top public plan, so there isn't a larger tier to move to.

If you stop paying

Your account drops to the free tier—nothing is deleted. Your readers wait for you. Data is retained for five years from your last activity, with warning emails (and a one-click full export) long before anything would ever be purged. Suppression lists are kept even beyond that, forever—an opt-out is a promise with no expiry date.

Updating your payment method

On a paid plan, the account owner can change the card or billing address from Account settings—the billing card. Update payment method opens Stripe; your plan stays the same.

If a charge fails, Stripe emails a link to update the card as well.

The free plan has nothing to update. If you’re on the account but not the owner, ask the owner.

Stuck? Email [support@newsletterscriv.com](mailto:support@newsletterscriv.com).

What you delete yourself

The five-year hold is a limit on housekeeping we do. It isn't a spare copy we keep for you, so it can't work as an undo button.

If you delete an audience, a campaign, or a contact from inside the app, it goes right then—and we can't promise to get it back for you afterward. That's not us being unhelpful; it's just honest about what deletion means. Export before you delete. The button sits on your subscribers page and in Settings, it's one click, it's never gated behind a plan, and the file includes each reader's consent record.