Terms of Service
NewsletterScriv is operated by GlyphStack LLC, a Pennsylvania limited liability company (P.O. Box 494, Benton, PA 17814). These terms are a contract between you and GlyphStack LLC. By creating an account or using NewsletterScriv, you agree to them. Questions any time: legal@glyphstack.com.
1. The service
NewsletterScriv is an email marketing platform built for authors: audiences, campaigns, automations, signup forms, reader magnets, and the tools around them. We’ll keep improving it; features may be added, changed, or retired, and we’ll be honest about it when they are.
2. Your account
- You must be at least 18 and provide accurate account information.
- You’re responsible for what happens under your account, including team members you invite. Choose their roles carefully.
- Keep your credentials and API keys secret. Tell us promptly if you believe your account is compromised.
3. Sending rules—the part that protects everyone
Every NewsletterScriv customer shares sending infrastructure, so one bad sender can harm every good one. These rules are enforced by the platform, not just written here:
- Consent only. Send only to people who gave you permission. No purchased, rented, harvested, or borrowed lists—ever.
- Identify yourself. Marketing email must carry your valid postal address (the platform requires one before you can send) and truthful sender information.
- Unsubscribes are instant and final. Every marketing email includes an unsubscribe mechanism, including one-click unsubscribe. A reader who leaves is not mailed again, and automations exit them immediately.
- Abuse ends sending. Excessive bounces, spam complaints, or evidence of non-consensual sending can lead to sending suspension—automatic or manual. Suspension stops email; it never touches your data, which remains intact and exportable.
- Repeated spam complaints escalate. If the share of your sending that draws spam complaints stays above our limit over a rolling 30 days—measured per pen name (audience), and never triggered by a single campaign—sending for that pen name is paused for 10 days. A second time inside a year is 30 days, and a third permanently holds that pen name only (sibling pen names stay sendable). A hold of this kind is permanent for that pen. A pause of this kind lifts itself on the date we give you, and we lift it sooner if we got it wrong. A breach stops counting after twelve months without another one. If sending ends permanently we cancel your subscription so you are not charged again, and your list, your content and the full export stay available so you can take them elsewhere.
- You must comply with the laws that apply to your sending (for example CAN-SPAM in the U.S. and, where applicable to you, GDPR, CASL, and similar laws).
4. Your content and your list are yours
- You own your subscriber list, your emails, your books, and everything you create here. We claim no rights beyond what’s needed to operate the service for you.
- You can export your full list—including consent records and suppression history—at any time. If you ever decide to leave, your list leaves with you.
- We never sell your subscriber data or use your list for our own marketing.
- No automation on this platform can delete or suppress a reader. Suppression happens only from reader signals (unsubscribes, bounces, complaints) or your own explicit action.
5. Billing
- Paid plans are billed through Stripe, monthly or annually, based on your plan’s subscriber allowance. Only mailable contacts count toward your plan—unsubscribed, bounced, and suppressed history is free to keep.
- The Founder plan’s rate is locked for as long as the subscription remains active, exactly as described on the pricing page, including the discounted upgrade path it promises.
- You can cancel any time; paid features run through the end of the billing period. Fees already paid aren’t refunded except where the law requires.
- We may change prices for non-Founder plans with at least 30 days’ notice before your next renewal.
Selling through NewsletterScriv
When you sell a product through NewsletterScriv, you are the seller. Chargebacks, refunds, and payment disputes on your sales are yours to handle—not ours. NewsletterScriv takes 0%; Stripe processes the cards and pays you out. If you don’t meet those obligations, we can turn off selling and suspend your NewsletterScriv account. Before connecting Stripe you confirm this by checking the box and typing I accept the terms.
6. Fair use
Plans include generous monthly sending relative to list size. We may throttle or decline sending that indicates abuse or threatens deliverability for others. We’ll be proportionate: delays before refusals, warnings before suspensions, wherever possible.
7. Leaving, and being asked to leave
- You may close your account whenever you like. Export first—we’ll make that easy.
- Cancelling a paid plan is not deletion. You drop to the free plan and nothing is removed: we hold your data for five years from your last activity and warn you three times before anything goes. To actually erase it, see Deleting your data—we complete deletion requests within 30 days.
- That five-year hold limits what we remove, not what you do. Deleting an audience, a campaign, or a contact from inside the app takes effect immediately and permanently, and we can’t promise to recover it for you afterward. Please export first.
- We may suspend or terminate accounts that break these terms, harm other customers’ deliverability, or use the service unlawfully. Unless the law prevents it, you’ll retain access to export your data for at least 30 days after termination.
8. Disclaimers and limits
NewsletterScriv is provided “as is.” We work hard on reliability and deliverability, but we can’t warrant uninterrupted service, inbox placement, or fitness for a particular purpose. To the maximum extent the law allows: GlyphStack LLC’s total liability for any claim arising out of the service is limited to the greater of (a) the amounts you paid us in the twelve months before the event giving rise to the claim, or (b) USD $50—and we are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenues, or data.
9. Indemnification
You’ll defend and hold GlyphStack LLC harmless from claims arising out of your content, your sending practices, or your breach of these terms.
10. The legal frame
- These terms are governed by Pennsylvania law, without regard to conflict-of-law rules. Disputes belong to the state or federal courts located in Pennsylvania, and both sides consent to their jurisdiction.
- Before either of us files anything, we’ll try to sort it out directly: email legal@glyphstack.com describing the problem and what would resolve it, and give us 30 days to work it through with you. Most things end here.
- If part of these terms is found unenforceable, the rest stands.
- You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of the business.
- These terms plus our Privacy Policy are the whole agreement between us about the service.
11. Changes to these terms
If we change these terms in a way that matters, we’ll notify you by email or in the dashboard before the change takes effect. Continuing to use NewsletterScriv after that means you accept the updated terms.